Support
WorkDesk help and incident reporting
Authorized users can request help through their established Counting On It Bookkeeping service channel.
Include
Describe the WorkDesk item, visible status, time of the event, and the action you were attempting. Include an Intuit trace ID when WorkDesk displays one.
Do not include
Never send passwords, one-time codes, OAuth authorization codes, access or refresh tokens, application secrets, or credentialed links. WorkDesk support evidence is designed to identify the governed item without those secrets.
Urgent access concern
Stop processing the affected item and contact Counting On It Bookkeeping immediately through the established service relationship. WorkDesk will preserve the item and its exception evidence while the concern is investigated.